We're here to help your field crews and your office: the Macrilon Field app (pole photos), the Screening desk (reviewing heights and hardware Calculated by Macrilon), downloads and exports, and fiber designs for invited companies.
Phone:423-397-2740 — also our published sales line; calls are answered by Macrilon's AI line and triaged between sales and support.
Docs: the in-product Help covers planning poles and releasing them to your crew, the Field app, reviewing poles in Screening, and downloads. Fiber customers: it also covers submitting a service area and reviewing the design.
Account/admin help: your organization's admin manages users & roles in Users.
Response targets
Severity
Example
Target first response
Urgent
Service down / can't sign in
4 business hours
High
Photos won't upload, results missing, or a design won't generate